Bass Pro Shops

Megan Daniel 2 months ago

Terrible customer service. Walked in with my dad and saw a display of polo shirts at the front of the store with a large sign that said $24.99. The item tag said $34.99, but that also seemed right with the "sale" sign. At the register, it rang up for $34.99. We asked the cashier, and she went to check the sign then agreed with us and changed the price. She needed manager approval, and when the manager came over, he said it was only for the solid polos and not the ones with stripes and made her remove the price adjustment that was already given to us. They did not apologize or anything. Ended up walking out.

Makiya Jones 3 months ago

Was recently there with my mother, while we got our stuff for our camping trip and it's good quality which is why im giving 2 stars the staff made me and my mom very uncomfortable staring at us as if we're going to steal. I get stealing happens but we felt racially profiled by how the cashier as staring at me while my mom and i were browsing the hot sauces and when nearby staff was staring at us when i was deciding on what crocs i should buy. To the employees, please do better on because not all people of color steal it's sad that racism still exists in the world!!

Geraldd Williams 4 months ago

Excellent customer service!!! I purchased a folding chair online and shortly after purchasing it I realized I forgot to enter the discount code. Over the next few minutes she processed my order and credited my account. It was only a few dollars but the gesture and the impact was huge. By the time my transaction was complete I had made two new friends in the customer service department and I felt really good about my purchase and about dealing with Bass Pro Shop. Job well done ladies. Thank you.

Crowe 8 months ago

This is the second Bass pro shop I have been to. The first one was in Leeds and I immediately noticed a difference. The one in Leeds I think is like a real Bass pro shop that was built as a Bass pro shop. The one in Augusta was converted from a Cabala's. It's weird that I don't know much about the brand but I can tell a big difference. But I'll be honest with you The prices are not that bad. My son and I were in Augusta visiting family for Christmas and we had a good time there so I would definitely recommend it if not just for a place to hang and leasurely shopping.

INFP me 9 months ago

Our little Grandbaby had an appointment for a Santa picture and we were invited to join. Although I had been in other Bass shops, I had not seen this one. It was a very busy time for those working but the store was tidy and well put together. There didn't seem to be random items in odd places or piles of stock, cluttering the aisles. Everything was exceptional and the people were friendly. Because our DIL was thoughtful and had made an appointment, we had no wait despite there being a line and lots of excited children. The Holly Jolly Fellow was dressed in his best and tried to make our shy little to grin. Though he did not, he was fascinated enough not to scream or cry, and watch the animatronic deer bop up and down from the safety of his parents' arms. Pictures were had and bought. Things went smoothly. The crowd continued as we explored while waiting for them to arrive. They were nice when of the three of them but when both set of grandparents were added- the photo was a bit wonky. Instead of centering the group, the focus stayed as it was. By doing so, choices are made when displaying it. To include my husband, I must push the picture to the left and use a larger frame